In this section we will discuss the features listed under the PIVOT Service Tab
Below is a brief description of each item listed under the Service Tab:
1. Input Service Data - Used to view / manually upload service productivity and financial data
2. Service Report - this section is made up of 5 primary reports
a. Productivity Reports
b. Service Performance Report
b. Territory Comparison Report
c. MIF Reports
d. Territory Reports
e. Opportunity Reports
f. Time Log Management
g. Part Premature Replacement Report
h. Tech Expectation Report Summary
3. CPC Module:
a. CPC Analysis
b. CPC Deal Pricing
c. CPC Over/Under Stack Ranking
4. Expectation Setting/Bonus:
a. Manager/Tech Expectation
b. Saved Performance Expectations
c. Manager/Tech Bonus
5. Tech Performance Rating
a. View Tech Performance Rating
b. Saved Tech Performance Rating
6. Call Quality Audit:
a. Perform New Audit
b. View Saved Audits
c. Call Audit Summary
d. Tech Audit Frequency
c. Potential CQ Audit List
7. Communication Log
a. Perform Employee Communication Activity
b. Saved Employee Communication Activities
