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  Pros Elite Group, 2019

D2 Call Activity Data Dashboard

 
2.0 Call Activity Data
           - Total Carryover Calls Tech
           - Total Current Call Activity
           - On-Hold Call Analysis
           - Average Age of Incomplete Calls (Days)
 
2.1 Total Carryover Calls Tech
This graph gives real-time information, by technician, on the number of carryover calls.    
 
 
 
2.2 Total Current Call Activity
This bar chart allows you to see the Total Current Call Activity plus: On-Hold Calls, Pending, Scheduled, Dispatch, Invoicing of Calls  
 
 
2.3 On-Hold Call Analysis
This bar chart allows you to see the status of On-Hold Call Activity:
-         On Hold (Waiting for Parts)
-         On Hold (Need Tech Assistance)
-         On Hold (Parts Available)
-         On Hold (Waiting for Parts)
-         On Hold (Need more time)
 
2.4 Average Age of Incomplete Calls
This graph gives real-time information, by technician, on the average age of incomplete calls (GREEN) and an overall company average (BLUE).
PIVOT gives a detailed overview by Model, Days Installed, Call Status, etc.