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  Pros Elite Group, 2019

D3 Service Performance Data Dashboard

3.0 Service Performance Data
           - Territory Tech Integrity
           - Tech Average Gross Calls Per Day
           - Tech Callback Calls
           - Tech Incomplete / Rescheduled Calls
           - Tech First Call Effectiveness (FCE)
           - Service Field Audits MTD
 
 
3.1 Territory Tech Integrity
Shows the Company Territory Integrity % and Company Out-of-Territory % (Blue)
Gold bar chart shows territory integrity % by technician
 
 
 
3.2 Tech Average Gross Calls Per Day
Bar chart shows the gross calls per day by technician and gives the company averages
 
 
3.3 Tech Callback Calls
           - # of Callbacks
           - % of Callbacks
 
 
 
3.4 Tech Incomplete / Rescheduled Calls
           - # of Incompletes/Reschedules
           - % of Incompletes/Reschedules
 
3.5 Tech First Call Effectiveness (FCE)
 
 
 
3.6 Service Field Audits MTD
           - Recommended vs Actual audits